ATC offers these services and more:
To learn more about Managed Services:
Customer Service is the most important product we have! We recruit our technicians specifically with this goal in mind. Our staff consists of the most highly trained and communicative people you will find anywhere in the IT industry.
Solutions Consultant - These individuals are highly technical and will be the first person you meet from Arizona Technology Consulting. They are there to gather the necessary information from you and make you aware of the IT services Arizona Technology Consulting has to offer. They will liaison with the Technical Services Manager and you on how best to manage your account.
Technical Services Manager - Through the culmination of several years of experience in customer service and technology, this person knows how to deliver IT services! They are responsible for selecting the right technician for your organization as well as making sure you are happy with our service moving forward.
Field Technicians - Our Engineers are some of the most highly trained and experienced professionals you will find in the IT industry. An Arizona Technology Consulting technician has several years of practical experience to back up their designations.
Utilizing the talents of our team is quite simple. We offer three basic programs to choose from:
- Time and Material - An hourly charge for specific services rendered. Don't be surprised if it takes our technicians half the time to do the job twice as well.
- Support Plans - Some of our clients request support on an "as needed" basis. A Support Plan is a discounted pre- purchased pack of credits. You are billed once for the Support Plan and all service related charges are billed against your account. Ask about our proactive maintenance schedules customized to your environment.
- LAN Administrator Outsourcing - The majority of our clients prefer this method of support. This is used in a situation where you want Arizona Technology Consulting to provide IT management services to your organization. Our Engineers handle all IT related business for you and your staff and you receive access to all the services that Arizona Technology Consulting provides.